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Guide for Migrant Women

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Author: m.st. Warszawa

Last Thursday, November 10, a workshop on collective writing of the urban Guide for Migrant Women took place, as a part of the Connection project, co-financed by the Asylum, Migration and Integration Fund (AMIF). The project is implemented by partner cities involved in the EUROCITIES initiative.

Project goals

Since we witness in Warsaw the constantly increasing number of women - migrants who decide to live in Warsaw and who can also contribute to building our multicultural community, it is necessary to:

  • conduct a survey on expectations and needs related to living in Warsaw and the availability of public services in our city,
  • develop a guide for migrant women in order to increase their knowledge about the services offered by the City.

Design thinking workshops

Workshops - moderated by representatives of the design and research studio EGO SLP - were the next stage of work on the guide. The results of research conducted among migrant women of various origins were used as the input data.

Following service design methodology, workshop participants got acquainted with the most important needs of the project beneficiaries and generated ideas for the guide format as well as ways of communication and promotion.

Workshop participants

The meeting was attended by representatives of non-governmental organizations operating in Warsaw and acting on behalf of foreigners (especially women) and employees of five organizational units of the Warsaw City Hall. Substantive support was provided by professor dr hab. Mrs. Izabela Grabowska, who has been researching international migration for over 20 years and heads the Center for Research on Social Change and Mobility at Kozminski University.

Expected change – perspective of migrant women

The ideal change we strive for while working on the guide is that our beneficiaries – migrants, who often:

  • do not know how to use the available services or where to find information;
  • do not use municipal information;
  • do not use leaflets, fiches, NGO support, because they do not know that they are available;
  • find information difficult to understand;
  • do not use the services or “wander” in the maze of institutions and information
    can:
  • regard information about available public services and entitlements as easy to understand and easily accessible;
  • know how to use public services;
  • know where to apply, where to find information;
  • know whom to contact, but also who is entitled to a given service;
  • know when to apply; how to meet deadlines;
  • have a positive experience using municipal services.

Project completion date: December 2022.

Translated from Polish by: International Cooperation Department, Activities for Foreigners Coordination Team